Phoenix Engineering LLC / MazeTech.com
Internet Privacy Statement

This document has been updated for May 1, 2008

Please read this complete privacy statement. If you have any questions, suggestions, or comments, please review the contact information below and contact us.

Contact Information

Phoenix Engineering LLC and their web and internet operating groups welcomes your comments regarding this privacy statement, please contact us by e-mail or US mail.

Phoenix Engineering LLC
MazeTech Web Group
3121 SW Gisbourne Lane
Topeka, Kansas 66614-4454
803.795.2003

Phoenix Engineering LLC and their web hosting and content management operating groups are committed to protecting the privacy of our clients and web visitors. You can visit most pages on our sites without giving us any information about yourself. There are obviously times we wish and need to ask certain information in order to respond and provide the information and services that you may request. This privacy statement explains our data collection rules and use in those situations.

Phoenix “Ok-for-Kids” policy will apply to ALL of our sites and
ALL sites we host, manage, maintain, or participate in.

This is our original and now famous “Ok-for-Kids” policy. We will not design, support, host, or do content management for any internet site or destination that is not “Ok-for-Kids”. That means if a young child should not visit a site because of information or content not suitable for young readers, we will not maintain that site nor we will not participate in its development or hosting. If you discover any of our client’s sites violate this policy please advise us immediately. We have zero tolerance for individuals or clients posting material on our servers that is not appropriate for ALL viewers, regardless of age, religion, sex, or culture.

Collection of your Personal Information

We will always inform you in advance when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering to request one of our services, signing up for a seminar, event, client newsletter, or when purchasing or registering for future services. Personal information collected by Phoenix Engineering is usually limited to e-mail address, language, country or location. Sometimes we may ask for additional information when needed to provide a service you requested.

e-commerce or electronic requests for credit card information:

Any e-commerce or electronic requests for credit card information or transmission of confidential credit card information will ALWAYS be done through a secure socket layer (SSL) and always have highly visible illustrations and information available to describe the security level and privacy policy. Our corporate and client e-commerce services are managed by industry standard secure SSL add-in commercial third-party e-commerce systems, such as Microsoft’s b-Central. (www.b-Central.com or www.PayPal.com). It is a standard practice among these secured 3rd party providers to delete all credit card and financial information after a specific period of time or once a transaction has been fulfilled. Phoenix does NOT request, record, or store financial billing or credit card information on any servers that are not equipped with industry standard SSL and security features..

Requests for alternate billing methods:

There are times when complex and detailed orders for services or products are initiated by web visitors using e-mail forms that request only account name, address, city, state, zip, telephone number, billing preferences, and comments. After receipt or advice, an operator calls the ordering party on a pre-defined telephone number for further options and clarifications. During such a telephone call - the user may elect to use their credit card or request corporate invoicing against a purchase order. We refer to these communications in bold letters on the web site – and they are clearly marked “Order here – Do NOT include credit card or confidential billing information – We will call you back via telephone to confirm”

Statistical Information Gathering

Phoenix also collects certain information about visitor’s computer hardware and software. This information may include IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is to assist the operation of our services, to maintain quality of the service, and to provide general anonymous statistics regarding use of our servers. Phoenix also collects information about which pages, sub webs, images, forms, and features visitors go to within a specific site. Only a unique ID number may identify this site visitation data, and it has no link with personal information and is always anonymous - unless a user consents in advance to be identified as described below.

Use of your Personal Information

When applicable, we use our personal client information for the following purposes:

• At your request, to ensure our site offerings are relevant to your needs.
• At your request, to deliver services, such as newsletters, events, training or software that you request or purchase.
• At your option, in response to help us create and publish content most relevant to your client requirements.
• At your request, to alert you to software and / or product upgrades, special offers, updated information and other new services from Phoenix and their operating groups.
• We may merge non-personal site-visitation data with anonymous demographic information for research purposes, and we may use this information to provide more relevant web content and support.

We may also be required to disclose elements of information by State or Federal law or in the good-faith belief that such action is necessary to conform to the edicts of such laws or comply with legal process; protect and defend the rights or property of Phoenix; or act in urgent circumstances to protect the personal safety of individuals within or outside Phoenix

Control of your Personal Information

When you register, or otherwise give us personal information, Phoenix / MazeTech will not share that information with third parties without your written permission, other than for the limited exceptions already listed above.

Security of your Personal Information

Phoenix is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities. When and if we transmit sensitive information (such as a credit card number) over the internet, we protect it with encryption, such as the Secure Socket Layer (SSL) protocol.

Protection of Children's Personal Information

Phoenix is a general audience site and does not knowingly collect any personal information from children. With our 'Ok-For-Kids' rules there is no reason for us or our business clients to gather age specific information. There are services provided by us and some of our clients that request information such as 'novice', 'professional', 'expert', and so on in attempting to profile a visitors technical and software experience level.

Use of Cookies:

We use temporary expiring cookie browser technology to implement secure and private "Members Only" and other secure portals. We request clients who do use ‘cookies’ to make such a declaration and have their privacy policies posted and up to date. We have no opinion or judgment on the use of web cookies – they are part of the web technology and required in secure and session intervals. We do not agree with the trend for indiscriminate use of cookie or web bot technology used by many sales webs to latch or harvest user computer information without advising users.

Definition of a "Cookie"

A "cookie” is a small text file that a website can place on your computer's hard drive in order, for example, to collect information about your activities on the site or to make it possible for you to use an online "shopping cart" to keep track of items you wish to purchase. The cookie transmits this information back to the Web site's computer, which, generally speaking, is the only computer that can read it. Most consumers do not know that "cookies" are being placed on their computers when they visit websites. If you want to know when this happens, or to prevent it from happening, you can set your browser to warn you when a website attempts to place a "cookie" on your computer.

Changes to this Statement

Phoenix Engineering LLC will occasionally update this web and internet privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, we will notify you by placing prominent notice on the Web site.